Your Statutory Rights - Cooling-off Period
If you are dissatisfied with any of the goods we deliver we ask that you contact us within 24hrs of receiving them.
By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. We regret that we also cannot accept cancellations of contracts for the purchase of any items where the item has been unsealed.
To cancel your purchase under this cooling-off period, please contact us, details are on our contact us page, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is given on this sites contact us page
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you after a "contract cancellation", we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's Web site at http://www.dti.gov.uk
The Prices for Goods or Services are quoted in the catalogue including sales taxes.Any extra delivery costs are clearly stated in the order process.
For boxed goods, delivery will be made within 7-10 days but may on occasion take up to 21 days. For services, delivery will be agreed at point of purchase. For downloadable goods, these will be available for download directly after purchase.
If you experience any problems in goods delivery, please do not hesitate to get in touch with us and we will be pleased to assist you. Full contact details are available on the Contact Us page.
For UK Royal Mail Next Day Special Delivery Orders must be placed before 12pm.
We collect information from you when you purchase goods to enable us to process your order and also to be able to get in touch with you in the rare event of any problems. We shall not disclose this information to any third party.
When you buy goods from us you are given the option to opt in to our mailing list for new product information. This is strongly recommended as new products are added regularly. We will only send you product information updates if you tick the new products information box.
Extent of Liability
All goods sold on this site are carefully checked and tested. In no circumstances whatsoever shall the liability of any parties involved in the supply of products or services via this site exceed the invoice value of any goods supplied.